Leaning in to a Larger Coversation
If you’ve been paying attention to social media buzz at all, then you’ve likely heard about the Lean In campaign. Inspired by the book written by Facebook COO Sheryl Sandberg, Lean In “is a global community committed to encouraging and supporting women leaning in to their ambitions.” Given that women...You Can’t Fake It If You Want to Make It
Earlier this year we had the pleasure of sitting down with loyalty guru James Kane, and asking him some in-depth questions about the benefits of cultivating loyalty within your practice. One question we asked was whether he noticed regular pitfalls or mistakes when businesses attempt to build loyalty...Is Your Firm Like the Ritz-Carlton?
“Just suppose . . . Just suppose you are the gold standard for client service in the legal industry – you are the best. What would it look like and what would you do differently?” This was the question posed by lawyer-turned-client-development-training-leader Cordell Parvin at a recent panel...Embracing the Entrepreneur in You
A recent article by Jeff Haden on Inc.com describes nine qualities of remarkable entrepreneurs. At first glance we thought we’d choose the quality or qualities that seemed most relevant to lawyers and expound upon them. It quickly became evident, however, that there was no way to choose, as all nine...Taking a Break for Perspective’s Sake
Careers in law are demanding, to say the least. Between the rigors of law school, studying for and passing the bar, scrambling to keep up with whatever’s new in an ever-changing industry, proving yourself within your firm, and pursuing future career goals – all while practicing daily – no one could be...Hiring and Training with the Client in Mind
It’s easy to say your employees are great when things are running smoothly, but what happens when a crisis hits and the proverbial chips are down? In November 2008, terrorists attacked multiple locations in Mumbai, India, including the Taj Mahal Palace Hotel. In the midst of the chaos and horror, employees...
